Your privacy is as important as our own. Many of our projects are confidential until they are publicly launched, so it is standard practice to protect them until launch, unless otherwise notified.
Likewise your contact details are important too and are only used for communication and account servicing purposes between Volcanic and you. We don’t sell customer information.
In rare circumstances Volcanic may be legally required to share your personal information with third parties, including: (1) at your request / with your consent; (2) to a vendor or supplier that requires certain information to complete their part of the project (e.g. Day-to-day example is sharing a customer delivery contact & address for printing/supply of goods); or (3) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process.
If we need to share your information in response to a legal request, we’ll give you notice so you can make a decision on what to do next, e.g. issuing a legal challenge – unless we’re prohibited from doing so by law or court order. Volcanic will object to requests for information about our client that we have good faith to believe are not necessary or legal.
Changes to Policy
Volcanic may periodically update this Policy. We’ll notify you about significant changes to it. The most current version of the policy will always be here.
Any queries, and feedback about this simply email us accounts[at]bevolcanic.com.
Key points of the Australian Government Privacy Act 1988
1.1 The Company will only collect or use Client Information where it is necessary to perform one or more of our functions or activities. The Client’s information will not be sold to a third party, unless upon the Client’s request.
1.2 The Client and/or the Guarantor/s agree for the Company to obtain from a credit reporting agency a credit report containing personal credit information about the Client and Guarantor/s in relation to credit provided by the Company.
1.3 The Client and/or the Guarantor/s agree that the Company may exchange information about the Client and the Guarantor/ s with those credit providers either named as trade referees by the Client or named in a consumer credit report issued by a credit reporting agency for the following purposes:
(a) to assess an application by Client; and/or
(b) to notify other credit providers of a default by the Client; and/or
(c) to exchange information with other credit providers as to the status of this credit account, where the Client is in default with other credit providers; and/or
(d) to assess the credit worthiness of Client and/or Guarantor/s.
1.4 The Client consents to the Company being given a consumer credit report to collect overdue payment on commercial credit (Section 18K(1)(h) Privacy Act 1988).
1.5 The Client agrees that personal credit information provided may be used and retained by the Company for the following purposes and for other purposes as shall be agreed between the Client and Company or required by law from time to time:
(a) provision of Goods; and/or
(b) marketing of Goods by the Company, its agents or distributors in relation to the Goods; and/or
(c) analysing, verifying and/or checking the Client’s credit, payment and/or status in relation to provision of Goods; and/or
(d) processing of any payment instructions, direct debit facilities and/or credit facilities requested by Client; and/or
(e) enabling the daily operation of Client’s account and/or the collection of amounts outstanding in the Client’s account in relation to the Goods.
1.6 The Company may give information about the Client to a credit reporting agency for the following purposes:
(a) to obtain a consumer credit report about the Client; and/or
(b) allow the credit reporting agency to create or maintain a credit information file containing information about the Client.